Customer Service

  Customer Service is an integral part of any business. It plays a crucial role in shaping the customer experience, building loyalty and maintaining a positive brand image. Excellent customer service can differentiate a company from its competitors,foster repeat business and encourage positive word of mouth referrals. When customers feel valued and supported, they are more likely and recommend the business to others.  An organization’s most vital asset is its customers. Without them, organizations could not exist in business. When we satisfy our customers, they not only help us in growing by continuing to do business, but recommend us to their friends and associates. Customers envisage satisfaction in how a premise of an organiz ation gives the impression of being, how well the customers are being taken care of, how skillful the staff is and how prompt and accurate the services are:   An organization’s need to maintain good business through customer service, several ke...

The extra mile doesn't have to cost extra amount for our customers. But going the extra mile can create priceless memories for our customers, goodwill for our organization and a fountain of good feelings for us. When we improve customer experience everyone win. Going above and beyond is often what it takes to improve customer satisfaction. Doing enough is okay, but exceptional service calls for exceptional measures. People can tell a lot about our commitment to customers in the words we use. Below excerpt has been taken from an article and is being shared for our learning . I enjoy reading books written on customer services. Recently I called one of the renowned dealer and inquired about a book. He said it is out of stock, but more will be coming soon. I said great, could you give me a call as soon as they come in? He was reluctant and said to me. They'll be coming in a few weeks. Why don't you call us back then? With my scheduled official visits, I imagined missing the...